Privacy Policy

gb99k ("we", "us", or "the Company") is committed to protecting the privacy of all users who access our website, mobile platform, and associated services (collectively, the "Platform"). This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you as a data subject. By creating an account or continuing to use the Platform, you acknowledge that you have read and accepted this Privacy Policy in full.

This Policy applies to all personal data processed by gb99k in connection with the Platform, regardless of the device or method through which you access our services. We handle all data in a manner consistent with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

gb99k collects personal data through several means: information you provide directly, information generated through your use of the Platform, and information received from third-party service providers. The categories of data we may collect include:

• Identity data: full legal name, date of birth, government-issued identification documents provided during KYC verification.
• Contact data: mobile phone number, email address, and residential address.
• Financial data: payment method identifiers (such as bKash account numbers or Nagad wallet identifiers), transaction history, deposit and withdrawal records.
• Technical data: IP address, browser type and version, device type, operating system, session timestamps, and clickstream data.
• Usage data: games played, wagers placed, bonus usage, session duration, and responsible gaming tool interactions.

We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive personal data (such as health information or religious beliefs) unless strictly required by law or for responsible gaming compliance purposes.

gb99k processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are:

• Account creation and management: to register your account, verify your identity, and maintain accurate account records.
• Service delivery: to process deposits and withdrawals, settle bets, award bonuses, and provide the full range of gaming services available on the Platform.
• Legal compliance: to fulfil obligations under applicable laws, including anti-money laundering (AML) requirements, KYC obligations, and responsible gaming regulations.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited activities.
• Platform improvement: to analyse usage patterns, fix technical issues, and develop new features that improve the user experience for players across Bangladesh.
• Communications: to send you service-related notifications, security alerts, and — where you have opted in — promotional offers and bonus information relevant to your account.

gb99k does not sell or disclose your personal data to unauthorised third parties. However, to deliver our services effectively, we may share relevant data with the following categories of trusted parties:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard partner systems — solely to process deposits and withdrawals initiated by you.
• Identity verification providers: KYC and AML compliance services engaged to verify player identity and comply with regulatory obligations.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Spribe, and Microgaming receive anonymised session data only where required to deliver their games on our Platform.
• Legal and regulatory authorities: where we are compelled to disclose data by law, court order, or applicable regulatory direction.

All third parties with whom we share data are contractually required to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards.

gb99k uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse usage patterns. The types of cookies we use include:

• Essential cookies: required for core Platform functionality such as session management, login state, and security features. These cannot be disabled without breaking core features.
• Analytical cookies: used to collect anonymised data about how users interact with the Platform, helping us identify usability issues and improve overall performance.
• Preference cookies: used to remember your language settings and display preferences so you do not need to reconfigure them on each visit.

You may configure your browser settings to refuse non-essential cookies. Please note that disabling certain cookies may affect the availability or performance of some Platform features.

gb99k retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. In practice, this means:

Account data is retained for the duration of your account relationship with gb99k and for a minimum of five years after account closure, in line with standard AML and financial record-keeping requirements. Transaction data may be retained for longer periods where required by law. When data is no longer required, it is securely deleted or anonymised.

gb99k employs a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL encryption for all data in transit, access controls limiting internal data access to authorised personnel only, regular security audits and vulnerability assessments, and secure server environments with monitored access logging.

While we take all reasonable steps to safeguard your data, no system is entirely immune to risk. You also play a role in keeping your account secure: choose a strong, unique password, never share your login credentials, and log out of your account when using shared or public devices.

gb99k's services are strictly available to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account without notice. If you believe a minor has accessed the Platform, please contact us at [email protected].

The gb99k Platform integrates content and services from third-party game providers. These providers operate under their own privacy policies, which govern how they handle data collected through their games. gb99k is not responsible for the privacy practices of third-party providers. We recommend reviewing the privacy policies of any third-party services you interact with through the Platform.

gb99k reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised Policy will be posted on this page with an updated effective date. Where changes are material, we will make reasonable efforts to notify registered users via their registered contact method. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gb99k handles your personal data, please reach out to our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email us at: [email protected]