Responsible Gaming
gb99k is committed to safe, fair, and responsible play for every player across Bangladesh. Gaming is entertainment — keep it that way.
Our Commitment to Responsible Gaming
At gb99k, we believe that online gaming should be an enjoyable, leisure activity — nothing more. While the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh engage with our platform safely and responsibly, we recognise that for a small number of individuals, gaming can develop into a harmful habit. We take that reality seriously.
This page outlines the tools, resources, and guidance available to every gb99k player to help ensure that your experience remains positive. We encourage all users to read this page in full and to make use of the responsible gaming features built into their accounts. Remember: gaming is about fun, not financial pressure.
Age Restriction — 21+ Only
gb99k's services are strictly restricted to individuals aged 21 years and above. We operate a zero-tolerance policy for underage gambling. All new accounts undergo age and identity verification as part of our KYC process before any deposit, withdrawal, or real-money play is permitted.
If we have reason to believe that a registered user is under the age of 21, we will suspend the account immediately, withhold any pending funds pending investigation, and escalate the matter in accordance with our internal compliance procedures. We urge parents and guardians to supervise minors' access to internet-connected devices and to make use of parental control software where available.
Signs of Problem Gambling
It can be difficult to recognise when recreational gaming has shifted into problem territory. The following warning signs are commonly associated with harmful gambling behaviour. If you identify with several of these, we strongly recommend reaching out for support:
- Gambling with money set aside for essential expenses such as rent, food, or bills.
- Chasing losses — continuing to gamble in an attempt to win back money already lost.
- Feeling irritable, anxious, or restless when not gambling or when attempting to reduce play.
- Neglecting work, family responsibilities, or social activities in favour of gambling.
- Borrowing money or selling personal possessions to fund gambling activity.
- Lying to friends or family about the amount of time or money spent gambling.
- Gambling as an escape from stress, depression, boredom, or personal difficulties.
If you recognise any of these signs in yourself or someone you know, please do not wait. Contact our support team at [email protected] or use the responsible gaming tools in your account to take immediate action. Help is available, and seeking it early makes a significant difference.
Responsible Gaming Tools
gb99k provides a range of account-level tools designed to help you stay in control of your gaming activity. All tools are available directly from your account settings and take effect immediately upon activation:
Set a daily, weekly, or monthly cap on the total amount you can deposit into your gb99k account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You may lower your limit at any time; increases require a mandatory 24-hour cooling-off period before taking effect.
Define the maximum amount of time you wish to spend in a single gaming session. When your session limit is reached, you will receive a prompt and be logged out automatically. This tool helps prevent extended play periods that can lead to impulsive decision-making.
Take a short break from gaming without closing your account. You can activate a time-out for periods ranging from 24 hours to 6 weeks. During a time-out, you will be unable to log in, deposit, or place bets. Your account balance is safely held and accessible once the time-out expires.
If you feel that a longer break is necessary, gb99k offers a self-exclusion option for periods of 6 months, 1 year, or permanently. During self-exclusion, your account is fully suspended and you will not be able to access the Platform in any capacity. We will also remove you from all marketing communications for the duration. To request self-exclusion, contact [email protected].
Access a full history of your gaming sessions, deposit amounts, wagers placed, and net results directly from your account dashboard. Reviewing this data regularly is one of the most effective ways to maintain awareness of your gambling patterns and stay within your intended budget.
Enable periodic pop-up reminders at intervals you choose — every 30, 60, or 90 minutes — to notify you of how long you have been playing and how much you have wagered in the current session. These gentle prompts help maintain perspective and encourage mindful play.
Tips for Healthy Gambling Habits
Enjoying gb99k responsibly is straightforward when you approach gaming with the right mindset. Here are some practical habits that experienced, responsible players follow:
- Set a strict budget before each session and stop when it is reached — regardless of whether you are winning or losing.
- Treat gambling as entertainment, not as a way to earn income or recover financial losses.
- Never gamble when you are upset, tired, under the influence of alcohol, or feeling emotional pressure.
- Keep gaming sessions short and schedule regular breaks to maintain a fresh perspective.
- Balance gaming with other leisure activities — sports, time with family, or other hobbies you enjoy.
- Never borrow money to fund gambling, and never gamble in place of meeting financial obligations.
Managing Your Account Settings
All responsible gaming tools described on this page are accessible through your gb99k account settings. To adjust your deposit limits, activate a time-out, or initiate self-exclusion, log in to your account and navigate to the Responsible Gaming section of your profile. Changes to limits that reduce your spending take effect immediately; changes that increase limits are subject to a mandatory waiting period.
If you are having difficulty accessing any of these tools, or if you require assistance applying a restriction to your account, our support team is available around the clock. Do not hesitate to ask — we are here specifically to assist you in managing your play.
Important: Once a self-exclusion is activated, it cannot be reversed during the elected period. This is intentional — it is designed to protect you during a period when you have decided that a break is necessary. Please consider your decision carefully before activating self-exclusion.
Protecting Minors from Gambling
gb99k takes the protection of minors extremely seriously. If you share a device with younger family members, we recommend taking the following precautions to prevent underage access to the Platform:
- Never leave your gb99k account logged in on a shared or family device.
- Use strong, unique passwords for your account and do not share them with anyone, including family members.
- Install parental control software on devices accessible to minors to block access to gambling platforms.
If you suspect that a minor has accessed your gb99k account or the Platform without authorisation, contact our support team immediately. We will investigate and take appropriate action to secure the account.
Get Help & Support
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help. You do not need to wait until things become severe. Our support team at gb99k is available 24/7 and will treat your enquiry with complete confidentiality and without judgement.
In addition to gb99k's internal support, we encourage players who are struggling with gambling-related issues to seek external professional guidance. Talking to a trusted friend, family member, or professional counsellor can be an important first step towards regaining control.
Contact our responsible gaming support team: [email protected]
All responsible gaming requests — including deposit limit changes, time-out activations, and self-exclusion requests — are handled by a dedicated team and are given priority processing. We aim to action all requests within 24 hours.
Our Commitment to You
gb99k is built on the principle that a sustainable, trustworthy gaming platform must put player wellbeing first. We invest in responsible gaming infrastructure not because we are required to, but because we genuinely care about the communities we serve across Bangladesh — from Dhaka to Rajshahi, Barisal to Cox's Bazar.
We continuously review and improve our responsible gaming features based on player feedback and industry best practices. If you have suggestions for how we can better support our players, we welcome your input. Together, we can make gb99k a platform that Bangladesh is proud of — one that delivers genuine entertainment within safe, responsible boundaries.
Play Responsibly at gb99k
Ready to enjoy gaming the right way? Explore gb99k's casino and sports offerings — cricket, slots, and more — all within your personal limits.